Terms & Conditions
RIGHTS AND RESPONSIBILITIES: In making any contract there are rights and responsibilities on both sides. These Booking Conditions have been designed to set out as clearly and simply as possible what and who’s responsibilities they are.
Please read them carefully, should you have any queries, please contact us as immediately for clarification. The following along with the descriptions sent when booking form the contract between you and
Destinations. English law will govern your contract and any disputes will be dealt with in the courts of England and Wales.
BOOKINGS: As soon as a booking accompanied by a deposit commitment is accepted by The Company a contract has been made. The contract is between the Company and the person making the booking. No alteration to these conditions is possible without written consent of The Company. Our literature, descriptions and information relating to your holiday is correct at the time of printing. However things may still change, in which case we will inform you as soon as we are made aware.
You must be 18 years of age at the date of booking. People aged 17 can make a booking subject to a parent or legal guardian guaranteeing the booking in writing.
Once you have booked we will issue you with full details ever element of you holiday showing cost, dated, property and passengers. All details should be checked carefully, you should contact us immediately with any queries. Failure to correct spellings of names will lead to admin fees being levied at a later stage. You are deemed to have accepted these booking terms & conditions unless we hear from you immediately after issue.
PAYMENT: Deposits are non-refundable. On receipt of your Booking, we will book your chosen holiday and advise you of its cost and reservation in writing. The final balance should reach the company no less than eight weeks before your departure date or other date agreed at the time of booking. If you fail to make your final payment by the due date we reserve the right up to the date of departure, to treat your booking as a cancellation. This could mean that you are liable to cancellation charges. Note – we do not send reminders, we only issue the initial booking details at the time of booking.
CANCELLATIONS: Cancellations are unfortunate but sometimes they are unavoidable. We reserve the right to cancel if the holiday is deemed unviable or the booking arrangements become unavailable due to circumstances beyond our control. In the unlikely event of accommodation becoming unavailable we arrange where possible accommodation of a similar standard or better than the original property booked. Other reasons such as war, civil unrest, terrorist activity, industrial disputes, bad weather conditions may result in changes, postpone or cancellation of your holiday. However we will not pay compensation/ expenses as a result of circumstances beyond our control. Your party also agrees to exercise care of the accommodation and its contents, and further more agrees to pay for, or replace, any damaged or lost items. You should consider insurance cover, so if the reason for your cancellation comes within its terms, you may claim back the cost of cancellation.
If you do have to cancel the booking, do so at the earliest opportunity – it will save you money. Cancellation by you must be made in writing by the person who made the original booking if you or anyone travelling with you cancels. The cancellation will be deemed to have been accepted when received by us and acknowledged in writing. Cancellation charges are as follows:
Time between cancellation and departure Charge
63 days + Total deposit only
62-42 days 60% of total invoice
41- 0 days 100%
CHANGES: If any member of your party is prevented from travelling, the person concerned may transfer their place to someone else providing the following requirements are complied with. We must be notified by the party leader.
Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an minimum amendment fee of £30 must be
paid before the transfer can be effected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight at the current time of booking.
INJURY OR DAMAGE: We or the property owners or their representatives will not be held liable or take any responsibility for any damage or injuries however caused when using any of the facilities provided as part of the booking or associated with any accommodation including the swimming pool.
TRAVEL DELAYS: To cater for such circumstances we recommend that you ensure there are sufficient funds to pay for any additional expenses as these are your responsibility, not the company. In certain circumstances these extra costs are covered by travel insurance. We will not be held responsible for any loss or delays due to force majored, strikes, hostilities, war, terrorist activity, riots, fire, flood, weather or transportation problems.
DOCUMENTATION & INSURANCE: You are responsible for ensuring that all members of your party have the correct health, immigration, passports and visa documentation and requirements. Current regulations require all passengers travelling on charter flights must have suitable holiday insurance. It is your responsibility to ensure that all members of your party comply with this regulation.
INFORMATION: We will make ever effort to ensure that all information given is accurate. We do not however accept any responsibility for the accommodation facilities being unavailable due to reasons outside the companies’ control.
AMENDMENTS: Please contact us immediately if you need to change any element of your holiday arrangements. We will try and accommodate you request where possible. Changes could be subject to an amendment charge depending on the request and time before departure.
UNUSED ACCOMMODATION & SERVICES: The cost of the trip includes accommodation and services as specified. Refunds cannot be made for any of these which are not used for whatever reason.
FLIGHTS: All flights are with airlines on scheduled services and are covered by their own conditions. We can accept no responsibility for any delay, cancellation or loss associated with these flights. Fares for flights can only be guaranteed by full payment. A deposit will secure the booking. Some special fares require full payment at the time of booking. Many scheduled and Low Cost carrier’s fare are non changeable & non refundable once
BEHAVIOUR: It is essential that the instructions of the trip leader / guide are followed at all times for the safety and well being of individuals and of the group. We reserve the right to require any person to withdraw from the trip if their behaviour is deemed offensive, dangerous or incompatible with the conduct of others, and we shall be under no further liability to any such person.
COMPLAINTS: We always hope that our customers never have cause to complain but we realise that problems do occur from time to time. No complaints will be considered unless you have brought them to the attention of the staff/representative at the resort/accommodation. If matters cannot be put right there and then, please write to us within seven days of your return. We do not accept any liability in respect of our suppliers. Should the
matter remain unresolved you will be given details of how pass your complain to The Travel Trust Association for arbitration.
Your personal details such as address; E-mail address and phone number can be used by us or any associated business for marketing purposes without prior consent. Your details can be removed if you write to us stating you don’t wish to receive any future marketing material.
GOODGREEF AMSTERDAM WEEKENDER:
For those travelling on the Goodgreef Amsterdam weekend cruise there are slightly different booking conditions.
PAYMENT: The balance for this trip is due by 31st July. If you fail to make your final payment by the due date we reserve the right to cancel your booking. If booking is cancelled for non payment all monies paid will be lost.
CANCELLATIONS: Bookings cancelled prior to the balance due date will be cancelled with loss of deposit paid. Any subsequent cancellations will incur 100% cancellation fees.
Time between cancellation and departure charge
117 days + Loss of deposit
116 – 0 days 100% cancellation fee.