Terms & Conditions
RIGHTS AND RESPONSIBILITIES: In making any contract there are rights and responsibilities on both sides. These Booking Conditions have been designed to set out as clearly and simply as possible what and who’s responsibilities they are.
Please read them carefully, should you have any queries, please contact us as immediately for clarification. The following along with the descriptions sent when booking form the contract between you and
Destinations. English law will govern your contract and any disputes will be dealt with in the courts of England and Wales.
BOOKINGS: As soon as a booking accompanied by a deposit commitment is accepted by The Company a contract has been made. The contract is between the Company and the person making the booking. No alteration to these conditions is possible without written consent of The Company. Our literature, descriptions and information relating to your holiday is correct at the time of printing. However things may still change, in which case we will inform you as soon as we are made aware.
You must be 18 years of age at the date of booking.
Once you have booked we will issue you with full details every element of you holiday showing cost, dated, property and passengers. All details should be checked carefully, you should contact us immediately with any queries. Failure to correct spellings of names will lead to admin fees being levied at a later stage. You are deemed to have accepted these booking terms & conditions unless we hear from you immediately after issue.
PAYMENT: Deposits are non-refundable. On receipt of your Booking, we will book your chosen holiday and advise you of its cost and reservation in writing. The final balance should reach the company no less than ten weeks before your departure date or other date agreed at the time of booking. If you fail to make your final payment by the due date we reserve the right up to the date of departure, to treat your booking as a cancellation. This will mean that you are liable to cancellation charges. Note – we do not send reminders, we only issue the initial booking details at the time of booking.
CANCELLATIONS: Cancellations are unfortunate but sometimes they are unavoidable. We reserve the right to cancel if the holiday is deemed unviable or the booking arrangements become unavailable due to circumstances beyond our control. In the unlikely event of accommodation becoming unavailable we arrange where possible accommodation of a similar standard or better than the original property booked. Other reasons such as war, civil unrest, terrorist activity, industrial disputes, bad weather conditions may result in changes, postpone or cancellation of your holiday. However we will not pay compensation/ expenses as a result of circumstances beyond our control. Your party also agrees to exercise care of the accommodation and its contents, and further more agrees to pay for, or replace, any damaged or lost items. You should consider insurance cover, so if the reason for your cancellation comes within its terms, you may claim back the cost of cancellation.
If you do have to cancel the booking, do so at the earliest opportunity – it will save you money. Cancellation by you must be made in writing by the person who made the original booking if you or anyone travelling with you cancels. The cancellation will be deemed to have been accepted when received by us and acknowledged in writing. Cancellation charges are as follows:
Time between cancellation and departure Charge
63 days + Total deposit only
62-42 days 60% of total invoice
41- 0 days 100%
CHANGES: If any member of your party is prevented from travelling, the person concerned may transfer their place to someone else providing the following requirements are complied with. We must be notified by the party leader.
Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an minimum amendment fee of £30 must be
paid before the transfer can be effected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight at the current time of booking.
INJURY OR DAMAGE: We or the property owners or their representatives will not be held liable or take any responsibility for any damage or injuries however caused when using any of the facilities provided as part of the booking or associated with any accommodation including the swimming pool.
TRAVEL DELAYS: To cater for such circumstances we recommend that you ensure there are sufficient funds to pay for any additional expenses as these are your responsibility, not the company. In certain circumstances these extra costs are covered by travel insurance. We will not be held responsible for any loss or delays due to force majored, strikes, hostilities, war, terrorist activity, riots, fire, flood, weather or transportation problems.
DOCUMENTATION & INSURANCE: You are responsible for ensuring that all members of your party have the correct health, immigration, passports and visa documentation and requirements. Current regulations require all passengers travelling on charter flights must have suitable holiday insurance. It is your responsibility to ensure that all members of your party comply with this regulation.
INFORMATION: We will make every effort to ensure that all information given is accurate. We do not however accept any responsibility for the accommodation facilities being unavailable due to reasons outside the companies’ control.
AMENDMENTS: Please contact us immediately if you need to change any element of your holiday arrangements. We will try and accommodate you request where possible. Changes could be subject to an amendment charge depending on the request and time before departure.
UNUSED ACCOMMODATION & SERVICES: The cost of the trip includes accommodation and services as specified. Refunds cannot be made for any of these which are not used for whatever reason.
FLIGHTS: All flights are with airlines on scheduled services and are covered by their own conditions. We can accept no responsibility for any delay, cancellation or loss associated with these flights. Fares for flights can only be guaranteed by full payment. A deposit will secure the booking. Some special fares require full payment at the time of booking. Many scheduled and Low Cost carrier’s fare are non changeable & non refundable once
booked.
BEHAVIOUR: It is essential that the instructions of the trip leader / guide are followed at all times for the safety and well being of individuals and of the group. We reserve the right to require any person to withdraw from the trip if their behaviour is deemed offensive, dangerous or incompatible with the conduct of others, and we shall be under no further liability to any such person.
COMPLAINTS: We always hope that our customers never have cause to complain but we realise that problems do occur from time to time. No complaints will be considered unless you have brought them to the attention of the staff/representative at the resort/accommodation. If matters cannot be put right there and then, please write to us within seven days of your return. We do not accept any liability in respect of our suppliers. Should the
matter remain unresolved you will be given details of how pass your complain to The Travel Trust Association for arbitration.
Booking Terms & Conditions – to be inserted into Member booking conditions
- Covid-19
FCDO advice
Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.
If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.
You are required to read and accept this Acknowledgment of Risk [INCLUDE LINK TO WAIVER] which hereby forms part of your contract with us.
Travel advice
For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
Insurance
You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us on our website or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
Cancellation – the following clauses are in addition to our standard cancellation terms and charges:
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause xx of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
- If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
- Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
- If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
- Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
- You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
Your holiday experience
You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.
Events Beyond Our Control
In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations.
